Buyer & Seller Protection

Seller Protection at Reactive Mart

Seller standards are a way to reward sellers who provide the best customer service. These are based on factors that we know create a great selling and buying experience. Seller standards are a way to reward sellers who provide the best customer service. These are based on factors that we know create a great selling and buying experience.

We know that protection is important to you when selling online. We protect sellers from abusive buyer behaviour and from events that are beyond their control.

To help us provide comprehensive seller protections, we ask that sellers:

• Honour all of their service promises
• Report abusive activity so we can take action to protect you and other sellers
• Remain courteous and professional when dealing with buyers

Buyer Protection

In the first instance of issues arising, it is possible to contact the seller via the product listing page.

After you have won an item

You can access this via ‘My Account’ > Bidding > ‘Won’ > select listing to enter listing page > click ‘Contact Seller'.

Before you have won an item

You can access this via ‘My Account’ > Bidding > ‘Active’ > select listing to enter listing page > click ‘Contact Seller’.

If you fail to resolve the issues via this method, it is possible to contact us at info@reactivemart.com to report an issue officially. Our team will be able to look into this and offer a plan of action to assist you.